IT’S always good to hear from our housebuilder clients about how we support them and their customers.
We caught up with Redrow South Wales’ sales director, Beverley Wookey, to find out about the benefit our services bring to them, their customers and the business.
Property Perspective is one of a number of service providers available to Redrow divisions to look after their very successful Help to Sell assisted move scheme. We’re delighted to be working with the South Wales business at all nine of its current developments, from the flagship Plasdwr Garden City in North West Cardiff to new homes in sought-after locations such as Lisvane, Newport and Sudbrook.
Here’s what Beverley had to say…
Confidence in Property Perspective working with our customers
“Available at all of our developments, Help to Sell is designed to provide a smooth and easy house move for any customers who have an existing property to sell.
“When we put our customers in touch with the Property Perspective team to arrange the valuation and sale of their existing homes, we are confident they will be taken good care of. We also know that customers will be on course to move into one of our brand-new homes sooner rather than later, as Property Perspective’s selling times are usually very quick.”
Redrow’s Cardiff-based operation has been working with Property Perspective for 18 months and, in that time, almost 70% of the homes Property Perspective has valued have gone on to become Help to Sell instructions. Very occasionally Redrow South Wales agrees part-exchange transactions and Property Perspective looks after those sales too.
“We have previously managed the Help to Sell process in-house in South Wales and we’ve also tried another supplier. However, in the relatively short time that we have worked with Property Perspective, they have been amazingly efficient. The detail of their contract progression is fantastic and helps us in providing our customers with timely exchanges. They contribute to ensuring our home buyers have a very positive customer journey from start to finish and this is paramount to us as a business.”
In-house valuation team
“Another benefit of using Property Perspective is that they have their own in-house valuation team, which creates continuity and consistency. The regional valuer for this area, Scott Windle, has lots of experience, is very knowledgeable about the South Wales market and makes it his business to stay informed.
“Other companies providing a similar service tend to use more than one estate agency to undertake multiple valuations for comparison purposes. So the fact Property Perspective has only had one valuer visiting our customers’ homes during the Covid pandemic has been a major reassurance in terms of helping people to feel safe and happy to progress with their house move.
Consistent account management
“Another advantage is that we always have one point of contact with Property Perspective and that’s through our designated account manager. This allows for continuity and effective communication with our teams and our customers, so messages are clear.
“Overall, Property Perspective provide an efficient, professional service. They are a premium provider that sits well with our brand and they understand just how important it is for us to deliver a positive and streamlined experience to our customers at every stage of their journey.”
To find out more about how Property Perspective can help you with your Agency Assist or Part Exchange schemes speak to our team today on 0161 929 3740 or email firstname.lastname@example.org